I'm sorry for the trouble and I hope I'm posting in the right section.ĭesktop PC, Intel Core i7, Windows 10, 64 Bit. So my question is "Why isn't my product information not showing in the "My Products" section in "My Account"?Īnd also would you or technical support be able to fix this issue in my account, so that my Vegas Movie Studio HD Platinum 11.0 information shows up in the "My product" section in "My Account? It would be greatly appreciated. Online Live Chat Pre-sales and registration help. VEGAS Movie Studio - Try before you buy (applies to VEGAS Pro as well) VEGAS Support updated Oct. So I come on here on the forms because I figured this was my only last way to get in contact with someone. VEGAS Pro FAQs and TROUBLESHOOTING GUIDES. Keep in mind, I'm new to this website and the form page. I'm not even sure if anyone will contact me from there now because I don't know if my request went threw to them or not. But unfortunately, I was unable to get threw because I don't understand why the link was not sending me to buy a voucher?. So I click the link and I try the Customer Support Ticket option. Ok, so now I'm getting worried because something is wrong and it's not showing up. If you have any questions, please contact out technical support team ". The serial number you entered has already been used. Then this comes up "Serial number already used. So I get all the information and I enter all the correct information in. I even open my program Vegas Movie Studio HD Platinum 11.0 to get my serial number. So I decide to click the " Register A Product".I put in all the correct information in " Serial Number" and " Place of purchase". But not my Vegas Movie Studio HD Platinum 11.0 information.?
I see my " VEGAS Pro 18 Trial" with the registration date included with it in the page. I went back on my Magix account, I can clearly see that VEGAS Pro 18 and SoundForge 14 are under my registered products, but when I click 'show more details' it says that no devices have been activated to use it. I don't see my Vegas Movie Studio HD Platinum 11.0 and " Registration date" listed in the " My Product" Section. I click "My Account" and I click " My Products". If you are considering buying a new DVDA licence, bear in mind that old versions of Vegas may need the matching version of DVDA in order to export AC3 Pro audio. I'm also new in the forms and this is my first time posting here.